Complaints procedure

If you are not satisfied with the level of service you have received or your experience whilst using our website, attending an online event or webinar, attending an event in person, or about the work of Research in Practice, please contact us.

How to complain

Research in Practice is part of the National Children’s Bureau. For 60 years, the National Children’s Bureau has worked to champion the rights of children and young people in the UK. We interrogate policy and uncover evidence to shape future legislation and develop more effective ways of supporting children and families. As a leading children’s charity, we take the voices of children to the heart of Government, bringing people and organisations together to drive change in society and deliver a better childhood for the UK.

We are united for a better childhood.

Research in Practice aims to provide high-quality events, courses, and participatory activities. If you are not satisfied with the level of service you have received or your experience whilst using our website, attending an online event or webinar, attending an event in person, or about the work of Research in Practice, please contact us. 

You can write to us at:

Dez Holmes
Director of Research in Practice
National Children’s Bureau
23 Mentmore Terrace
Hackney
London
E8 3PN

You can email us at:

ask@researchinpractice.org.uk

Once we receive your complaint

It will be handled in the following way: 

  • We will send you a response within three working days. This will acknowledge your complaint and ask for any further details if necessary. We will also let you know the name of the person who will deal with your complaint. 
  • Once we have received in writing from you any additional information we requested, we will start to investigate your complaint. 
  • We will then write a response to you within 15 working days. It will outline the response received above, and any action Research in Practice intends to take as a result of your complaint.

If, after this, you have continuing concerns you may contact the National Children’s Bureau (NCB)

You can email complaints to enquiries@ncb.org.uk - please use the word 'Complaint' in the subject line of your email.

Alternatively, you can leave a voice message on 020 7843 6000.