Terms and conditions
These are our terms and conditions of use for the Research in Practice website.
Please read these Terms and Conditions of Use carefully before you start to use the site. By using our site, you indicate that you accept these Terms and Conditions of Use and that you agree to abide by them. If you do not agree to these Terms and Conditions of Use, please refrain from using our site.
Also included within this page:
Terms and Conditions of Use
Information about us
Research in Practice is a part of the National Children’s Bureau’s (NCB) family of specialist groups driving change to improve lives ('We'). We are registered in England and Wales as a charity (258825), company (952717) and subsidiary NCB RiP (15336152) and have our registered office at National Children’s Bureau, 23 Mentmore Terrace, Hackney, London E8 3PN. Our VAT number is 40219687.
Accessing our site
Access to our site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our site without notice. We will not be liable if for any reason our site is unavailable at any time or for any period.
When using our site, you must comply with the provisions of our Acceptable Use Policy (below). You are responsible for making all arrangements necessary for you to have access to our site. You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these Terms and Conditions of Use, and that they comply with them.
Some areas of the site are reserved for 'Registered' and 'Nominated' users only. If you choose, or you are provided with, a user login, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. Access is granted to individuals and is by permission only. We reserve the right to disable any user login or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these Terms and Conditions of Use.
Guest Users
A visitor to the site that has not created an account and does not have user accounts or logins is a ‘Guest User’. These Terms and Conditions of Use apply to 'Guest Users’.
Registered Users
Individuals can subscribe to our service independently or as part of a member organisation by creating an account. All Users are required to have a user login and password. These are 'Registered Users’ and these Terms and Conditions of Use apply.
Nominated Users
Subscribing member organisations may also request user accounts and logins for non-members of their organisation. These are 'Nominated Users’ and are limited to 25 accounts per subscribing organisation. These Terms and Conditions of Use also apply to 'Nominated Users’.
Intellectual property rights
As a 'Guest' user of the site you may print off one copy of any page(s) from our site for your personal reference and you may draw the attention of others within your organisation to material posted on our site.
As a 'Registered' or 'Nominated' user, you may purchase or print off multiple copies and may download multiple documents. These documents must only be used internally within the subscribing organisation to support your work. You must not pass on any part of the materials on our site to third parties and you must not use any part of the materials on our site for commercial purposes without obtaining a licence to do so from us by contacting us.
As a User of our site, you must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged.
If you print off, copy or download any part of our site in breach of these Terms and Conditions of Use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.
All Research in Practice trademarks, service marks, trade names, logos, domain names, and any other features of the Research in Practice brand are the sole property of Research in Practice. We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
Our site changes
We aim to update our site regularly, and may change the content at any time. If the need arises, we may suspend access to our site, or close it indefinitely. Any of the material on our site may be out of date at any given time, and we are under no obligation to update such material.
Our liability
The material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we, other members of our group of companies and third parties connected to us hereby expressly exclude:
All conditions, warranties and other Terms and Conditions of Use which might otherwise be implied by statute, common law or the law of equity.
Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it, including:
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loss of income or revenue;
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loss of business;
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loss of profits or contracts;
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loss of anticipated savings;
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loss of data;
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loss of goodwill;
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wasted management or office time; and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable, provided that this condition shall not prevent claims for loss of or damage to your tangible property or any other claims for direct financial loss that are not excluded by any of the categories set out above.
This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.
Information about you and your visits to our site
We process information about you in accordance with our Privacy Policy. By using our site, you consent to such processing and you warrant that all data provided by you is accurate.
Transactions concluded through our site
Contracts for the supply of goods, services or information formed through our site or as a result of visits made by you are governed by our Terms and Conditions of Supply.
Uploading material to our site
Whenever you make use of a feature on our site that allows you to upload material to our site, or to make contact with other users of our site, you must comply with the content standards set out in our Acceptable Use Policy (below). You warrant that any such contribution does comply with those standards, and you indemnify us for any breach of that warranty.
Any material you upload to our site will be considered non-confidential and non-proprietary, and we have the right to use, copy, distribute and disclose to third parties any such material for any purpose.
We will not be responsible, or liable to any third party, for the content or accuracy of any materials posted by you or any other user of our site.
We have the right to remove any material or posting you make on our site if, in our opinion, such material does not comply with the content standards set out in our Acceptable Use Policy (below).
Viruses, hacking and other offences
You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack.
By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.
We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.
Linking to our site
You may link to our homepage, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
You must not establish a link from any website that is not owned by you.
Our site must not be framed on any other site. We reserve the right to withdraw linking permission without notice. The website from which you are linking must comply in all respects with the content standards set out in our Acceptable Use Policy (below).
If you wish to make any use of material on our site other than that set out above, please contact us.
Links from our site
Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.
Jurisdiction and applicable law
The English courts will have non-exclusive jurisdiction over any claim arising from, or related to, a visit to our site although we retain the right to bring proceedings against you for breach of these conditions in your country of residence or any other relevant country.
These Terms and Conditions of Use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.
International Partners
International partners will be billed in UK Sterling for all subscriptions and online purchases. Payments should be made in UK Sterling, using the prevailing local currency conversion rate of the partners’ banking or credit card provider, on the day of the transaction.
Research in Practice is only able to provide technical support for our web services in English.
Calls to Research in Practice will be charged at International rates; please check tariffs with your telecoms provider.
In the event of any legal dispute or claim, the courts of England and Wales shall have exclusive jurisdiction.
Storage, retention and access to data will be treated in accordance with our obligations under United Kingdom General Data Protection Regulation and the Data Protection Act 2018.
Trademarks
Research in Practice is a registered trademark of the National Children’s Bureau.
Prohibited uses
You may use our site only for lawful purposes. You may not use our site:
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In any way that breaches any applicable local, national or international law or regulation.
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In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect.
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For the purpose of harming or attempting to harm minors or vulnerable children or adults in any way.
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To send, knowingly receive, upload, download, use or re-use any material which does not comply with our Content Standards (below).
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To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).
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To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.
You also agree
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Not to reproduce, duplicate, copy or re-sell any part of our site in contravention of the provisions of our Terms and Conditions of Use (above).
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Not to access without authority, interfere with, damage or disrupt:
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any part of our site
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any equipment or network on which our site is stored
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any software used in the provision of our site
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any equipment or network or software owned or used by any third party.
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Interactive services
We may from time to time provide interactive services on our site, including, without limitation:
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comment forms
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message boards
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surveys
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event evaluations
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forums
Where we do provide any interactive service, we will provide clear information to you about the kind of service offered, if it is moderated and what form of moderation is used (including whether it is human or technical).
We will do our best to assess any possible risks for users (and in particular, for children or vulnerable adults) from third parties when they use any interactive service provided on our site, and we will decide in each case whether it is appropriate to use moderation of the relevant service (including what kind of moderation to use) in the light of those risks. However, we are under no obligation to oversee, monitor or moderate any interactive service we provide on our site, and we expressly exclude our liability for any loss or damage arising from the use of any interactive service by a user in contravention of our content standards, whether the service is moderated or not.
The use of any of our interactive services by a minor is subject to the consent of their parent or guardian. We advise parents who permit their children to use an interactive service that it is important that they communicate with their children about their safety online, as moderation is not fool proof. Minors who are using any interactive service should be made aware of the potential risks to them.
Where we do moderate an interactive service, we will normally provide you with a means of contacting the moderator, should a concern or difficulty arise.
Content standards
These content standards apply to any and all material which you contribute to our site (Contributions), and to any interactive services associated with it.
You must comply with the spirit of the following standards as well as the letter. The standards apply to each part of any contribution as well as to its whole.
Contributions must
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Be accurate (where they state facts).
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Be genuinely held (where they state opinions).
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Comply with applicable law in the UK and in any country from which they are posted.
Contributions must not
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Contain any material which is defamatory of any person.
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Contain any material which is obscene, offensive, hateful or inflammatory.
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Promote sexually explicit material.
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Promote violence.
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Promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age.
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Infringe any copyright, database right or trade mark of any other person.
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Be likely to deceive any person.
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Be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence.
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Promote any illegal activity.
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Be threatening, abuse or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety.
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Be likely to harass, upset, embarrass alarm or annoy any other person.
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Be used to impersonate any person, or to misrepresent your identity or affiliation with any person.
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Give the impression that they emanate from us, if this is not the case.
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Advocate, promote or assist any unlawful act such as (by way of example only) copyright infringement or computer misuse.
Your concerns
If you have any concerns about material which appears on our site, please contact us.
Suspension and termination
We will determine, in our discretion, whether there has been a breach of this Acceptable Use Policy through your use of our site. When a breach of this policy has occurred, we may take such action as we deem appropriate.
Failure to comply with this Acceptable Use Policy constitutes a material breach of the Terms and Conditions of Use upon which you are permitted to use our site, and may result in our taking all or any of the following actions:
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Immediate, temporary or permanent withdrawal of your right to use our site.
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Immediate, temporary or permanent removal of any posting or material uploaded by you to our site.
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Issue of a warning to you.
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Legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach.
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Further legal action against you.
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Disclosure of such information to law enforcement authorities as we reasonably feel is necessary.
We exclude liability for actions taken in response to breaches of this Acceptable Use Policy. The responses described in this policy are not limited, and we may take any other action we reasonably deem appropriate.
Changes to the Acceptable Use Policy
We may revise this Acceptable Use Policy at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we make, as they are legally binding on you. Some of the provisions contained in this Acceptable Use Policy may also be superseded by provisions or notices published elsewhere on our site.
Terms and Conditions of Supply
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Cancellation by delegates on events for which there is an attendance charge
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Cancellation by delegates on events for which there is no attendance charge
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Cancellation of an event by Research in Practice
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Application
The following Terms and Conditions of Supply shall apply to each order for the supply of goods that we shall receive from you from time to time unless otherwise agreed in writing.
Placing an order for a publication, event or service through our website is your offer to buy the publication, event or service we provide. Any quotation is given on the basis that no Contract shall come into existence until we issue a confirmation of order to the Buyer.
The quantity and description of the Goods, or the description and scope of the Services, shall be as set out in our quotation or acknowledgement of order.
We will confirm our acceptance of your offer by sending you an email (Order Confirmation). The Contract between us will only be formed when we send you the Order Confirmation.
If we are unable to supply you with a Product, for example because that Product is not in stock or no longer available or because of an error in the price on our site, we will inform you of this by email or telephone and we will not process your order. If you have already paid for the Products, we will refund you the full amount as soon as reasonably possible.
Payment
Unless otherwise specified in our quotation or confirmation of order, or agreed by us in writing, the price for the Goods or Services shall be the price set out on the website. Where applicable, VAT will be applied to goods and/or services and will be detailed on your invoice(s).
Payment of the price must be made at the times and by the methods specified in the quotation or confirmation of order. Where no payment time or method is specified in the quotation or confirmation of order the Buyer must pay the purchase price within 30 days of the date of the invoice.
Delivery
Where applicable, we will post, or arrange a courier on your behalf, for the goods ordered by you to the address you provide.
Delivery will be made as soon as reasonably possible after your order is accepted and in any event within 10 days of despatch of the order. All delivery times quoted on the website are estimates only, based on availability, normal processing and delivery companies.
You will become the owner of the goods you have ordered when the goods are despatched to you.
Returns – Publications
You have the right to return any hard copy publication to us for any reason, simply return the product with the original receipt and/or confirmation of order to us within 14 days. Once we receive the product or proof that it has been shipped, we’ll provide you with a refund based on the original payment method within 14 days.
However, please note that you may not return electronic software downloads once download has begun with your prior express consent, except of course in cases of defect or lack of conformity.
Refunds – Events
We recognise that on occasions delegates will book onto events and subsequently find that they are unable to attend. In these situations we ask that customers notify us of their need to cancel an event booking as soon as possible.
Similarly, we may on occasion find it necessary to cancel an event and when this need arises we are committed to taking positive steps to alert you to the cancellation as soon as possible.
The information below outlines the action to be taken in case of cancellation.
Cancellation by delegates on events for which there is an attendance charge
If you need to cancel your booking/s for a chargeable event, our cancellation policy is as follows:
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Please send cancellation details to the event organiser by email or by telephone, by Contacting us. We request that delegates inform us of cancellations as soon as possible so we can reallocate the place to a person on the waiting list. Our events are often oversubscribed and your place can often be filled by another delegate.
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Please inform the event organiser if you wish to send a replacement delegate, including their requirements ( e.g. diet, access etc), so we can ensure that we offer them the best possible service at the event.
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If you notify us of your cancellation up to two weeks prior to the event, we will provide a full refund or offer a credit for another event.
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If you notify us of your cancellation less than two weeks prior to the event the full cost will be payable.
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Where you have booked a place at an event and do not attend without notifying us of your cancellation the full fee will be payable.
Cancellation by delegates on events for which there is no attendance charge
If you need to cancel your booking/s for a free event, our cancellation policy is as follows:
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Please send cancellation details to the event organiser by email or by telephone, by Contacting us. We request that delegates inform us of cancellations as soon as possible so we can reallocate the place to a person on the waiting list. Our events are often oversubscribed and your place can often be filled by another delegate.
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Please inform the event organiser if you wish to send a replacement delegate, including their requirements ( e.g. diet, access etc) so we can ensure that we offer them the best possible service at the event.
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We will accept cancellations and substitutions made up to the day of an event. Cancellations not made in advance of the event may be subject to a cancellation fee of £25.
Cancellation of an event by Research in Practice
Occasionally circumstances will arise which result in the need to cancel an event. When this is the case we will take active and positive steps to inform you as soon as possible by phone and/or email. We reserve the right to modify or cancel any event if unforeseen circumstances arise but we will do our utmost to avoid doing so.
Where we cancel an event that you have paid to attend, we will offer you a full refund (or a credit transfer for a future event).
Complaints procedure
If you are not satisfied with the level of service you have received or your experience whilst using our website, attending an online event or webinar, attending an event in person, or about the work of Research in Practice, please contact us.